FYI
---------- Forwarded message ----------
From: Anglen, Robert
Date: Sun, Sep 28, 2014 at 9:40 AM
Subject: Story on camelback consign
To: Glenn Michaels
Story is in today's paper. Your blog is mentioned prominently in the story. Thanks for all of your help. Here is a link:
http://www.azcentral.com/
FYI
---------- Forwarded message ----------
From: Anglen, Robert
Date: Sun, Sep 28, 2014 at 9:40 AM
Subject: Story on camelback consign
To: Glenn Michaels
Story is in today's paper. Your blog is mentioned prominently in the story. Thanks for all of your help. Here is a link:
http://www.azcentral.com/
From: Anglen, Robert
Date: Sun, Sep 28, 2014 at 9:40 AM
Subject: Story on camelback consign
To: Glenn Michaels
Story is in today's paper. Your blog is mentioned prominently in the story. Thanks for all of your help. Here is a link:
http://www.azcentral.com/
A CALL TO A HIGHER POWER:
MARY E. POWER, PRESIDENT & CEO
Updated: 3/23/14
For more details, see the blog posts listed at the bottom of this page.
A CALL TO A HIGHER POWER:
MARY E. POWER, PRESIDENT & CEO
Updated: 3/23/14
For more details, see the blog posts listed at the bottom of this page.
1/19/14
Mary E. Power, President & CEO
Council of Better Business Bureaus, Inc.
RE: NR Rating
Honorable President,
I apologize for this personal appeal so soon after your
recent appointment. I well understand that your agenda is already packed.
However, I believe the following warrants immediate
attention as it goes directly to BBB credibility.
The crux of the issue is this, copied from a Council of BBB
letter to me, just received:
The firm I complained to the BBB about was assigned an NR
rating on 11/19. Today, interested parties still can’t view past consumer reports about this firm previously
available through the BBB website. This doesn’t correspond to the promise
incorporated in the BBB’s Mission Statement. “BBB is the resource to turn to
for objective, unbiased information on businesses.”
In short, valuable reference information
about firms in non-compliance with BBB standards is automatically withheld from
the public for an indeterminate amount of time. Further, the NR rating isn’t accompanied
by a clear explanation of its meaning to the viewer. See below:
The unintended result is that while firms
with an NR rating are able to continue doing business, consumers are deprived
of the invaluable resource that a BBB Business Review would otherwise
represent.
The
well-being of a great many people depends on the keywords - honesty, integrity
and trust -that feature so prominently in the BBB’s Mission
description. Individuals disinterested in ethical (business) behavior will
surely take quick and full advantage of the opportunities afforded them in the
absence of oversight and enforcement.
I know
it. You know it. The owners of NR rated firms know it. The only folks yet to
catch on are the ones most likely to become the next victims of unethical
behavior.
To make matters worse, from my perspective, the January 14,
2014, BBB letter authored by Marissa May, Manager of Dispute Resolution
Services, contains this noteworthy paragraph, as well.
Such a statement does no credit to the reputation of the
BBB. Ms. May apparently believes that the BBB either shouldn’t divulge the
reasons for the policy I question or that I am incapable of understanding them.
She certainly makes no effort to clarify the policy.
I dare say that Ms. May, on this day, wasn’t feeling quite
in tune with the BBB Mission Statement, which includes the following
assertions:
- “We provide educational information and expert advice that is free of charge and easily accessible.”
- “BBB is the resource to turn to for objective, unbiased information on businesses.”
- “Be accountable to the general public, our members, and to each other for everything we do.”
The public needs a source of information it can trust. And
right now, based on my experience, it appears that source will not be the BBB.
Please
forward this to those colleagues and senior managers in your organization who
might be able to respond appropriately to the issues described.
Sincerely yours,
Glenn S. Michaels
706 W. Palm
Lane
Case #: 9755161
Complaint ID: 8077370
DON'T KID YOURSELF.
Mike Burns wasn't born yesterday. He wasn't born on the Fourth of July, either. NOPE. Mike Burns was born on 9/11 in 1952.
He was destined.
Don't forget to tip a hat to Ms. Indispensable, Vera Manuz, either. Where would Mike be without her?
DON'T KID YOURSELF.
Mike Burns wasn't born yesterday. He wasn't born on the Fourth of July, either. NOPE. Mike Burns was born on 9/11 in 1952.
He was destined.
Don't forget to tip a hat to Ms. Indispensable, Vera Manuz, either. Where would Mike be without her?
I don't know if the truth will set you free. But fuss loud enough with a big 'nough bunch a friends and I swear folks 'll do near anything to get you to shut up. Fast as they can.
I don't know if the truth will set you free. But fuss loud enough with a big 'nough bunch a friends and I swear folks 'll do near anything to get you to shut up. Fast as they can.
For more details, check out these posts:
For more details, check out these posts:
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