Tuesday, December 3, 2013

BBB: Social or Anti-Social Media?


---------- Forwarded message ----------
From: Anglen, Robert  
Date: Sun, Sep 28, 2014 at 9:40 AM
Subject: Story on camelback consign
To: Glenn Michaels 

Story is in today's paper. Your blog is mentioned prominently in the story. Thanks for all of your help. Here is a link:


 No Rating.On a scale of A+ to F. 

Consider yourself warned!


You're feeling great. Doing the street, bud in yr ear. Great weather. 'Specting the shops in yr own home town. Then, slick as grease, plain as shit, some slammed SOB stabs another poor bastard multiple times with a MACHETE.

Updated 3/23/14

For more details, see the blog posted listed at the bottom of this pages.

The SOB takes off.

You whip out  the cell. Spook the cops - the good guys. Zip. Drone shoots pics. Hovers to take a statement - sucks all the details you have. You load it with an exact description of the SOB. Report filed. Drone flits off. 

 Real people whirl the blood n' guts away. 

A few hours later... you see the SOB. He's holding the machete behind his back. Blood on his booties. On the street. Same town. Some lady with kids is walking that way. 

You spook the good guys.  He's back! The drone on the other end says the vic might make it. It's pretty clear who done it. Have a nice day. Terms the link.  

You wait. Where's the drone, the good guys? Ten minutes. Fifteen minutes. A woman shrieks from around that corner. 

Where the f... are the good guys?

That's my story, more or less. Early October I call in the report: >$15K worth a good antiques and furniture taken and sold by Camelback Consign and Design. All I got was a bounced check. 

Mid November, the BBB acknowledges the deed, says the SOB ain't responding. The BBB website lists the SOB's biz, but locks away my complaint and everyone else's, too. Now, all a visitor sees is "No Rating. On a scale of A+ to F. "

Wow. Sure 'nuff, here comes a nice lady with stuff to sell and the need to sell it.  How's she 'sposed to know? I can't stand on the street all day, warning folks with my megaphone. And I sure can't afford a drone.

Like, I thought the BBB was supposed to help protect us from the mad dog SOBs "on the street."  
"BBB acts as a neutral third-party to foster an ethical marketplace. As part of its mission, BBB assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company responds to and resolves any issues that may arise.
"Please understand that your complaint and the business' response may be publicly posted on the BBB website."  
BBB Response to me, 10/9/13

  1. BBB claims to act as a neutral third-party
  2. BBB reports how companies respond to complaints
  3. It posts complaints and responses on its website. (May, indeed!)
Let's just skip #1 and do #2. 

On 11/19/2013, the BBB finds that Camelback Consign and Design acted like a card-carrying member of the "the dark side."  

"BBB has determined that the company has not adequately addressed the issues you presented or made a reasonable effort to resolve the dispute. BBB has closed the complaint which will now reflect in the company's BBB Business Review as unresolved. The updated Business Review will be available within 24 hours. The complaint will remain on the file for three years. "                                                 
Ok.  Now I know that the BBB knows what I already knew. Hence the complaint. It's a start. 

I check the site a day later. No updated review. Instead, I find the No Rating. Whazz that about, I inquire?

 "When a BBB accredited business or non-accredited business is not meeting the Standards of Trust we look into why and try to help. During this period of time we put a business review on "NR" status, which just means "No Rating". It is a courtesy to the business, to give them the chance to make things right, but also lets the consumer know that we are updating/reviewing the business file.... I hope that this has been helpful..." 
BBB Response to me, 11/27/13 

Helpful! To whom? The SOB? 

How does any consumer read No Rating On a scale of A+ to F and figure out that's supposed to be a warning?

So much for #3!

Today, still, no "updated Business Review."  My complaint ain't visible. Nobody else's complaint is visible. There is no review. It's still being updated.

I ask the lovely lady at the BBB (no drone, for sure) just how it takes to turn 24 hours into a real warning.

"Unfortunately I am unable to provide an estimated time. This company and their BBB accreditation has been turned over to a different department to address and take action accordingly. "
Hey, are you seeing red, too?

Back to #1. BBB as a neutral party. Folks are getting ripped off. BBB knows it. BBB promises to warn everyone else. It  hasn't. That's not neutral. That's aiding and abetting. It's sheltering the SOBs.  It's a good example of social media gone bad.

It's just plain old "anti-social."  Gotta complaint? Let the BBB know: www.bbb.org.

Mike Burns wasn't born yesterday. He wasn't born on the Fourth of July, either. NOPE. Mike Burns was born on 9/11 in 1952. 
He was destined. 
Don't forget to tip a hat to Ms. Indispensable, Vera Manuz, either. Where would Mike be without her?

I don't know if the truth will set you free. But fuss loud enough with a big 'nough bunch a friends and I swear folks 'll do near anything to get you to shut up. Fast as they can. 

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