Showing posts with label Better Business Bureau. Show all posts
Showing posts with label Better Business Bureau. Show all posts

Saturday, January 25, 2014

MIKE BURNS: ANOTHER FALSE POSITIVE. Picketing Postponed.



FYI

---------- Forwarded message ----------
From: Anglen, Robert  
Date: Sun, Sep 28, 2014 at 9:40 AM
Subject: Story on camelback consign
To: Glenn Michaels 


Story is in today's paper. Your blog is mentioned prominently in the story. Thanks for all of your help. Here is a link:

http://www.azcentral.com/story/money/business/consumer/call-12-for-action/2014/09/28/missing-painting-returned-owner/16373445/


MIKE BURNS: ANOTHER FALSE POSITIVE

Updated: 3/15/14
For more details, see the blog posts listed at the bottom of this page. 

This morning, January 25, 2014, Mike Burns reached me by cell phone with the hoped for offer of a resolution to my outstanding claims against Camelback Consign and Design just as I was driving there to picket yet again.  

The following is my summary of the proposal and response, in the form of an email to Michael Burns, owner of Camelback Consign and Design.

Subject: My suggested Arbiter & a review of your proposal // glenn michaels

Mike, I do appreciate hearing from you this morning with regard to a resolution of my concerns. I sincerely hope that we can reach an accord quickly and with a minimum of effort.

Please review the following description - in the bold, blue font - of your proposal to make sure that I understood it correctly. Should any of the following seem inaccurate or otherwise open to question, please let me know so that it can be discussed. 

You said that you would have a complete list of my missing items and an estimate of their respective fair market values by Monday evening latest.

You proposed that both of us turn over our respective valuations for each of the missing items to a third party dealer or appraiser of my choice, at your expense. That individual would then judge and assign the fair market value of those items, which both of us would agree - in advance - to accept. 

The final resolution - as I understand it - would include return all of my consigned items in your possession that have either not sold or been delivered, payment of the outstanding amounts for items that did sell per your sales reports, and payment of  the fair market value of items that were not returned. 

Payment would be in the form of a cashier's check. (Cash is acceptable.)

I suggest that we ask Bill Bishop of the Bishop Gallery, 7164 Main St,  Scottsdale, (480) 949-9062, to serve as arbiter. Should he not be willing or able, I would suggest asking the buyer from the antique store located near you, Relics, to serve as arbiter. 

We failed to address the issue of items sold for less than the minimums that were established when I turned them over. I imagine that you will suggest that fair market value should control that valuation. 

I would agree, except that the "personal" value of certain of these items could quite easily exceed their fair market value. I think specifically of the matched antique china jars, the antique wooden corbels and the antique French footbath with matching pitcher.

However, at this time, as I don't which items will be returned nor what the actual sales prices were for those items that were sold but are now unaccounted for, I will wait and see.

I am prepared to acknowledge lower than desired valuations for my items. On the other hand, I think it fair that you also accept responsibility for not fulfilling the terms of our contract and the associated costs to me.  

We are both agreed that we would like to see the matter resolved as quickly as possible. You indicated that you have the funds to pay me. I indicated that I would much rather be doing things other than making life difficult for you.

Separately....

I agreed to cease picketing this weekend in anticipation of your fulfillment of the first part of this offer by next weekend, latest. I also stated that if you have not fulfilled your commitment to move this matter to arbitration by providing valuation lists by next Friday, latest, I will again begin picketing. 

Again, thank you for your efforts to resolve this matter equitably.

Glenn 

DON'T KID YOURSELF. 
Mike Burns wasn't born yesterday. He wasn't born on the Fourth of July, either. NOPE. Mike Burns was born on 9/11 in 1952. 
He was destined. 
Don't forget to tip a hat to Ms. Indispensable, Vera Manuz, either. Where would Mike be without her?


I don't know if the truth will set you free. But fuss loud enough with a big 'nough bunch a friends and I swear folks 'll do near anything to get you to shut up. Fast as they can. 


URGENTLY SOUGHT: ITEMS STOLEN OR NOT PAID FOR #3 (10/05/14) 
URGENTLY SOUGHT: ITEMS STOLEN OR NOT PAID FOR #2 (10/05/14)
COURTNEY'S INCREDIBLE CONSIGNMENT VAMPIRE STORY  (10/3/14)
ANONYMOUS COWARD DENOUNCES CONSIGNMENT VAMPIRE (10/01/14)
MIKE BURNS & REGINA EMERY EVICTED FROM CONDO
VERA MANUZ Denies Aiding &  Abetting  Mike Burns
JUST IN CASE: FRESH SUITS FOR BURNS (8/31/14) 
AG FILES "CIVIL" SUIT AGAINST CONSIGNMENT VAMPIRE (8/31/14)
CONSIGNMENT VAMPIRE UPDATE UPDATED (8/31/14)

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Sunday, January 19, 2014

Letter to the New President of the Council of Better Business Bureaus


FYI

---------- Forwarded message ----------
From: Anglen, Robert  
Date: Sun, Sep 28, 2014 at 9:40 AM
Subject: Story on camelback consign
To: Glenn Michaels 


Story is in today's paper. Your blog is mentioned prominently in the story. Thanks for all of your help. Here is a link:

http://www.azcentral.com/story/money/business/consumer/call-12-for-action/2014/09/28/missing-painting-returned-owner/16373445/

A CALL TO A HIGHER POWER: 

MARY E. POWER, PRESIDENT & CEO


 Updated: 3/23/14

 For more details, see the blog posts listed at the bottom of this page. 

1/19/14

Mary E. Power, President & CEO
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA  22201-3843

RE: NR Rating

Honorable President,

I apologize for this personal appeal so soon after your recent appointment. I well understand that your agenda is already packed.

However, I believe the following warrants immediate attention as it goes directly to BBB credibility.

The crux of the issue is this, copied from a Council of BBB letter to me, just received:


The firm I complained to the BBB about was assigned an NR rating on 11/19. Today, interested parties still can’t view past consumer reports about this firm previously available through the BBB website. This doesn’t correspond to the promise incorporated in the BBB’s Mission Statement. “BBB is the resource to turn to for objective, unbiased information on businesses.”

In short, valuable reference information about firms in non-compliance with BBB standards is automatically withheld from the public for an indeterminate amount of time. Further, the NR rating isn’t accompanied by a clear explanation of its meaning to the viewer. See below:

The unintended result is that while firms with an NR rating are able to continue doing business, consumers are deprived of the invaluable resource that a BBB Business Review would otherwise represent.

The well-being of a great many people depends on the keywords - honesty, integrity and trust -that feature so prominently in the BBB’s Mission description. Individuals disinterested in ethical (business) behavior will surely take quick and full advantage of the opportunities afforded them in the absence of oversight and enforcement. 

I know it. You know it. The owners of NR rated firms know it. The only folks yet to catch on are the ones most likely to become the next victims of unethical behavior.

To make matters worse, from my perspective, the January 14, 2014, BBB letter authored by Marissa May, Manager of Dispute Resolution Services, contains this noteworthy paragraph, as well.



Such a statement does no credit to the reputation of the BBB. Ms. May apparently believes that the BBB either shouldn’t divulge the reasons for the policy I question or that I am incapable of understanding them. She certainly makes no effort to clarify the policy.

I dare say that Ms. May, on this day, wasn’t feeling quite in tune with the BBB Mission Statement, which includes the following assertions:

  • “We provide educational information and expert advice that is free of charge and easily accessible.”
  • “BBB is the resource to turn to for objective, unbiased information on businesses.”
  • “Be accountable to the general public, our members, and to each other for everything we do.”
The public needs a source of information it can trust. And right now, based on my experience, it appears that source will not be the BBB.

Please forward this to those colleagues and senior managers in your organization who might be able to respond appropriately to the issues described.

Sincerely yours,

Glenn S. Michaels
706 W. Palm Lane
Phoenix, AZ  85007
gsmnem@gmail.com

Case #: 9755161

Complaint ID: 8077370

DON'T KID YOURSELF. 
Mike Burns wasn't born yesterday. He wasn't born on the Fourth of July, either. NOPE. Mike Burns was born on 9/11 in 1952. 
He was destined. 
Don't forget to tip a hat to Ms. Indispensable, Vera Manuz, either. Where would Mike be without her?


I don't know if the truth will set you free. But fuss loud enough with a big 'nough bunch a friends and I swear folks 'll do near anything to get you to shut up. Fast as they can. 

URGENTLY SOUGHT: ITEMS STOLEN OR NOT PAID FOR #3 (10/05/14) 
URGENTLY SOUGHT: ITEMS STOLEN OR NOT PAID FOR #2 (10/05/14)
COURTNEY'S INCREDIBLE CONSIGNMENT VAMPIRE STORY  (10/3/14)
ANONYMOUS COWARD DENOUNCES CONSIGNMENT VAMPIRE (10/01/14)
MIKE BURNS & REGINA EMERY EVICTED FROM CONDO
VERA MANUZ Denies Aiding &  Abetting  Mike Burns
JUST IN CASE: FRESH SUITS FOR BURNS (8/31/14) 
AG FILES "CIVIL" SUIT AGAINST CONSIGNMENT VAMPIRE (8/31/14)
CONSIGNMENT VAMPIRE UPDATE UPDATED (8/31/14)

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