FYI
---------- Forwarded message ----------
From: Anglen, Robert
Date: Sun, Sep 28, 2014 at 9:40 AM
Subject: Story on camelback consign
To: Glenn Michaels
Story is in today's paper. Your blog is mentioned prominently in the story. Thanks for all of your help. Here is a link:
http://www.azcentral.com/
From: Anglen, Robert
Date: Sun, Sep 28, 2014 at 9:40 AM
Subject: Story on camelback consign
To: Glenn Michaels
Story is in today's paper. Your blog is mentioned prominently in the story. Thanks for all of your help. Here is a link:
http://www.azcentral.com/
BBB & THE PROTECTION RACKET
For more details, see the blog posts listed at the bottom of the page.
Updated: 3/23/14
For Immediate Release
The spirit
is laudable. The implementation isn’t. Instead of identifying freshly-minted
“bad businesses” via its website reviews, it hides the facts.
Between
June and October 2013, the Arizona BBB received multiple consumer complaints
about bounced checks and failure to pay consignors by the BBB-accredited, central
Phoenix Phoenix
Did said update provide
flag the firm as unreliable or provide pertinent information to other
consumers? Not at all. Instead, it hid all previously available consumer
comments and complaints regarding the firm. The updated review says: !BBB
Business Review on Camelback Consign & Design LLC is being Updated by BBB!
No Rating On a scale of A+ to F.
“That gobbledygook,”
says Michaels, “doesn’t tell me – or most folks – anything useful.”
Confused and concerned
that lack of access to meaningful BBB guidance and reliable consumer reporting
might produce more yet more victims, Michaels contacted BBB Dispute Resolution Consultant, Marilyn
Huffman, for an explanation.
Huffman responded, “When a BBB accredited business or non-accredited business is not meeting
the Standards of Trust …we put a business review on "NR" status,
which just means "No Rating". It is a courtesy to the business, to
give them the chance to make things right, but also lets the consumer know that we are updating/reviewing the
business file.”
Michaels, a former B2B communications consultant disagrees.
“Since when does ‘No Rating’ amount to a warning,” he asks? “It reads
more like ‘carte blanche’ to me.
“The BBB’s brand credibility makes its business reviews an important
resource for consumers. A decision to remove useful guidance that might protect consumers has the
perverse and presumably unintended effect of sheltering businesses whose business
practices have generated serious complaints, by hiding an existing track
record.”
Michaels wanted
to know when the review might be completed. Huffman responded, “Unfortunately I
am unable to provide an estimated time. This company and their BBB
accreditation has been turned over to a different department to address and
take action accordingly.”
Michaels
says that Camelback Consign and Design, LLC, sold over $15,000 worth of his
consigned furniture and antiques, then gave him a check for a small portion of
what he is actually owed, in mid September. The check bounced. Three months
later, that check was finally made good, thanks, apparently, to a Call 12 for
Action volunteer.
Michaels
says he is still owed over $7000 for items reported sold and wants an
accounting for another 80 items that were neither returned nor reported as
sold. Meanwhile, he says countless hours have been invested in trying to obtain
payment and return of his prized items.
Other,
similar stories used to be available on the BBB website review for Camelback
Consign and Design, according to Michaels.
“My only
legal recourse is going to court,” says Michaels. “But that won’t protect other
folks in need with something precious to sell. That’s where an unequivocal BBB
denunciation of substandard marketplace behavior could make a huge difference.”
“’No
Rating’ says Michaels, “isn’t a denunciation, it’s more like a white wash of bad
behavior. Meanwhile, consumers – consignors in this case – remain at risk.
Merry Xmas,
indeed.
For more
information, contact:
Glenn S.
Michaels
602.677.9971
gsmnem@gmail.com
DON'T KID YOURSELF.
Mike Burns wasn't born yesterday. He wasn't born on the Fourth of July, either. NOPE. Mike Burns was born on 9/11 in 1952.
He was destined.
Don't forget to tip a hat to Ms. Indispensable, Vera Manuz, either. Where would Mike be without her?
DON'T KID YOURSELF.
Mike Burns wasn't born yesterday. He wasn't born on the Fourth of July, either. NOPE. Mike Burns was born on 9/11 in 1952.
He was destined.
Don't forget to tip a hat to Ms. Indispensable, Vera Manuz, either. Where would Mike be without her?
I don't know if the truth will set you free. But fuss loud enough with a big 'nough bunch a friends and I swear folks 'll do near anything to get you to shut up. Fast as they can.
I don't know if the truth will set you free. But fuss loud enough with a big 'nough bunch a friends and I swear folks 'll do near anything to get you to shut up. Fast as they can.
For more details, check out these posts:
For more details, check out these posts:
