Showing posts with label rubber check. Show all posts
Showing posts with label rubber check. Show all posts

Friday, December 13, 2013

BBB Rating Inertia Protects Predatory Businesses, Not the Public

  

FYI

---------- Forwarded message ----------
From: Anglen, Robert  
Date: Sun, Sep 28, 2014 at 9:40 AM
Subject: Story on camelback consign
To: Glenn Michaels 


Story is in today's paper. Your blog is mentioned prominently in the story. Thanks for all of your help. Here is a link:

http://www.azcentral.com/story/money/business/consumer/call-12-for-action/2014/09/28/missing-painting-returned-owner/16373445/


BBB & THE PROTECTION RACKET



For more details, see the blog posts listed at the bottom of the page. 

Updated: 3/23/14

 For Immediate Release

Phoenix, Arizona – Dec. 13, 2013. The BBB, which turned 100 this year, says its mission is “to be a leader in advancing marketplace trust….by,” among other things, “denouncing substandard marketplace behavior.”

The spirit is laudable. The implementation isn’t. Instead of identifying freshly-minted “bad businesses” via its website reviews, it hides the facts.

Between June and October 2013, the Arizona BBB received multiple consumer complaints about bounced checks and failure to pay consignors by the BBB-accredited, central Phoenix consignment store, Camelback Consign and Design, LLC. By Nov. 19, 2013, it had concluded “that the company has not adequately addressed the issues … presented or made a reasonable effort to resolve the dispute,” to complainant and Phoenix resident, Glenn Michaels. It advised him to seek legal recourse. It, in turn, pledged to “update” the firm’s business review on its website “within 24 hours.”

Did said update provide flag the firm as unreliable or provide pertinent information to other consumers? Not at all. Instead, it hid all previously available consumer comments and complaints regarding the firm. The updated review says: !BBB Business Review on Camelback Consign & Design LLC is being Updated by BBB! No Rating On a scale of A+ to F.




“That gobbledygook,” says Michaels, “doesn’t tell me – or most folks – anything useful.”

Confused and concerned that lack of access to meaningful BBB guidance and reliable consumer reporting might produce more yet more victims, Michaels contacted BBB Dispute Resolution Consultant, Marilyn Huffman, for an explanation.

Huffman responded, “When a BBB accredited business or non-accredited business is not meeting the Standards of Trust …we put a business review on "NR" status, which just means "No Rating". It is a courtesy to the business, to give them the chance to make things right, but also lets the consumer know that we are updating/reviewing the business file.”

Michaels, a former B2B communications consultant disagrees.

“Since when does ‘No Rating’ amount to a warning,” he asks? “It reads more like ‘carte blanche’ to me.

“The BBB’s brand credibility makes its business reviews an important resource for consumers. A decision to remove useful guidance that might protect consumers has the perverse and presumably unintended effect of sheltering businesses whose business practices have generated serious complaints, by hiding an existing track record.”

Michaels wanted to know when the review might be completed. Huffman responded, “Unfortunately I am unable to provide an estimated time. This company and their BBB accreditation has been turned over to a different department to address and take action accordingly.”

Michaels says that Camelback Consign and Design, LLC, sold over $15,000 worth of his consigned furniture and antiques, then gave him a check for a small portion of what he is actually owed, in mid September. The check bounced. Three months later, that check was finally made good, thanks, apparently, to a Call 12 for Action volunteer.

Michaels says he is still owed over $7000 for items reported sold and wants an accounting for another 80 items that were neither returned nor reported as sold. Meanwhile, he says countless hours have been invested in trying to obtain payment and return of his prized items.

Other, similar stories used to be available on the BBB website review for Camelback Consign and Design, according to Michaels.

“My only legal recourse is going to court,” says Michaels. “But that won’t protect other folks in need with something precious to sell. That’s where an unequivocal BBB denunciation of substandard marketplace behavior could make a huge difference.”

“’No Rating’ says Michaels, “isn’t a denunciation, it’s more like a white wash of bad behavior. Meanwhile, consumers – consignors in this case – remain at risk. 

Merry Xmas, indeed.

For more information, contact:

Glenn S. Michaels
602.677.9971
gsmnem@gmail.com

DON'T KID YOURSELF. 
Mike Burns wasn't born yesterday. He wasn't born on the Fourth of July, either. NOPE. Mike Burns was born on 9/11 in 1952. 
He was destined. 
Don't forget to tip a hat to Ms. Indispensable, Vera Manuz, either. Where would Mike be without her?


I don't know if the truth will set you free. But fuss loud enough with a big 'nough bunch a friends and I swear folks 'll do near anything to get you to shut up. Fast as they can. 

URGENTLY SOUGHT: ITEMS STOLEN OR NOT PAID FOR #3 (10/05/14) 
URGENTLY SOUGHT: ITEMS STOLEN OR NOT PAID FOR #2 (10/05/14)
COURTNEY'S INCREDIBLE CONSIGNMENT VAMPIRE STORY  (10/3/14)
ANONYMOUS COWARD DENOUNCES CONSIGNMENT VAMPIRE (10/01/14)
MIKE BURNS & REGINA EMERY EVICTED FROM CONDO
VERA MANUZ Denies Aiding &  Abetting  Mike Burns
JUST IN CASE: FRESH SUITS FOR BURNS (8/31/14) 
AG FILES "CIVIL" SUIT AGAINST CONSIGNMENT VAMPIRE (8/31/14)
CONSIGNMENT VAMPIRE UPDATE UPDATED (8/31/14)

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Tuesday, December 3, 2013

BBB: Social or Anti-Social Media?


FYI

---------- Forwarded message ----------
From: Anglen, Robert  
Date: Sun, Sep 28, 2014 at 9:40 AM
Subject: Story on camelback consign
To: Glenn Michaels 


Story is in today's paper. Your blog is mentioned prominently in the story. Thanks for all of your help. Here is a link:

http://www.azcentral.com/story/money/business/consumer/call-12-for-action/2014/09/28/missing-painting-returned-owner/16373445/

 No Rating.On a scale of A+ to F. 

Consider yourself warned!

Analogy:  

You're feeling great. Doing the street, bud in yr ear. Great weather. 'Specting the shops in yr own home town. Then, slick as grease, plain as shit, some slammed SOB stabs another poor bastard multiple times with a MACHETE.

Updated 3/23/14
For more details, see the blog posted listed at the bottom of this pages.

The SOB takes off.

You whip out  the cell. Spook the cops - the good guys. Zip. Drone shoots pics. Hovers to take a statement - sucks all the details you have. You load it with an exact description of the SOB. Report filed. Drone flits off. 

 Real people whirl the blood n' guts away. 

A few hours later... you see the SOB. He's holding the machete behind his back. Blood on his booties. On the street. Same town. Some lady with kids is walking that way. 

You spook the good guys.  He's back! The drone on the other end says the vic might make it. It's pretty clear who done it. Have a nice day. Terms the link.  

You wait. Where's the drone, the good guys? Ten minutes. Fifteen minutes. A woman shrieks from around that corner. 

Where the f... are the good guys?

That's my story, more or less. Early October I call in the report: >$15K worth a good antiques and furniture taken and sold by Camelback Consign and Design. All I got was a bounced check. 

Mid November, the BBB acknowledges the deed, says the SOB ain't responding. The BBB website lists the SOB's biz, but locks away my complaint and everyone else's, too. Now, all a visitor sees is "No Rating. On a scale of A+ to F. "





Wow. Sure 'nuff, here comes a nice lady with stuff to sell and the need to sell it.  How's she 'sposed to know? I can't stand on the street all day, warning folks with my megaphone. And I sure can't afford a drone.

Like, I thought the BBB was supposed to help protect us from the mad dog SOBs "on the street."  
"BBB acts as a neutral third-party to foster an ethical marketplace. As part of its mission, BBB assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company responds to and resolves any issues that may arise.
"Please understand that your complaint and the business' response may be publicly posted on the BBB website."  
BBB Response to me, 10/9/13

So:
  1. BBB claims to act as a neutral third-party
  2. BBB reports how companies respond to complaints
  3. It posts complaints and responses on its website. (May, indeed!)
Let's just skip #1 and do #2. 

On 11/19/2013, the BBB finds that Camelback Consign and Design acted like a card-carrying member of the "the dark side."  



"BBB has determined that the company has not adequately addressed the issues you presented or made a reasonable effort to resolve the dispute. BBB has closed the complaint which will now reflect in the company's BBB Business Review as unresolved. The updated Business Review will be available within 24 hours. The complaint will remain on the file for three years. "                                                 
Ok.  Now I know that the BBB knows what I already knew. Hence the complaint. It's a start. 

I check the site a day later. No updated review. Instead, I find the No Rating. Whazz that about, I inquire?

 "When a BBB accredited business or non-accredited business is not meeting the Standards of Trust we look into why and try to help. During this period of time we put a business review on "NR" status, which just means "No Rating". It is a courtesy to the business, to give them the chance to make things right, but also lets the consumer know that we are updating/reviewing the business file.... I hope that this has been helpful..." 
BBB Response to me, 11/27/13 

Helpful! To whom? The SOB? 

How does any consumer read No Rating On a scale of A+ to F and figure out that's supposed to be a warning?

So much for #3!

Today, still, no "updated Business Review."  My complaint ain't visible. Nobody else's complaint is visible. There is no review. It's still being updated.

I ask the lovely lady at the BBB (no drone, for sure) just how it takes to turn 24 hours into a real warning.

"Unfortunately I am unable to provide an estimated time. This company and their BBB accreditation has been turned over to a different department to address and take action accordingly. "
Hey, are you seeing red, too?

 Back to #1. BBB as a neutral party. Folks are getting ripped off. BBB knows it. BBB promises to warn everyone else. It  hasn't. That's not neutral. That's aiding and abetting. It's sheltering the SOBs.  It's a good example of social media gone bad.

 It's just plain old "anti-social."  Gotta complaint? Let the BBB know: www.bbb.org.

DON'T KID YOURSELF. 
Mike Burns wasn't born yesterday. He wasn't born on the Fourth of July, either. NOPE. Mike Burns was born on 9/11 in 1952. 
He was destined. 
Don't forget to tip a hat to Ms. Indispensable, Vera Manuz, either. Where would Mike be without her?


I don't know if the truth will set you free. But fuss loud enough with a big 'nough bunch a friends and I swear folks 'll do near anything to get you to shut up. Fast as they can. 

URGENTLY SOUGHT: ITEMS STOLEN OR NOT PAID FOR #3 (10/05/14) 
URGENTLY SOUGHT: ITEMS STOLEN OR NOT PAID FOR #2 (10/05/14)
COURTNEY'S INCREDIBLE CONSIGNMENT VAMPIRE STORY  (10/3/14)
ANONYMOUS COWARD DENOUNCES CONSIGNMENT VAMPIRE (10/01/14)
MIKE BURNS & REGINA EMERY EVICTED FROM CONDO
VERA MANUZ Denies Aiding &  Abetting  Mike Burns
JUST IN CASE: FRESH SUITS FOR BURNS (8/31/14) 
AG FILES "CIVIL" SUIT AGAINST CONSIGNMENT VAMPIRE (8/31/14)
CONSIGNMENT VAMPIRE UPDATE UPDATED (8/31/14)

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